Frequently Asked Questions
Everything you need to know about your sleep therapy equipment and orders.
Do I need a prescription to purchase a CPAP machine?
Yes, while accessories like masks and filters can be purchased freely, Australian regulations require a valid prescription from a sleep specialist or GP for the purchase of any CPAP or APAP machine.
How long does shipping take within Australia?
We offer express and standard shipping via Australia Post. Standard shipping typically takes 3-7 business days, while Express Post usually arrives within 1-3 business days depending on your location.
What is your return policy on CPAP masks?
Due to health and hygiene regulations, we cannot accept returns on opened CPAP masks. We highly recommend using our sizing guides or booking a fitting consultation before purchasing to ensure the correct fit.
Do you offer interest-free payment plans?
Yes, we support several flexible payment options including Afterpay and Zip Pay, allowing you to start your sleep therapy immediately and pay over time in interest-free installments.
Are your products covered by a warranty?
All our machines and humidifiers come with a standard manufacturer's warranty, typically ranging from 2 to 5 years. We only stock genuine products from leading brands like ResMed, Fisher & Paykel, and Philips.
Can I claim my purchase through private health insurance?
Most Australian private health insurers provide rebates for CPAP equipment. We provide a full tax invoice with every order containing the necessary provider information for you to submit a claim.